这售后态度真是,我感动得流泪

哎呀,不想发朋友圈免得人家说我跪舔美国爸爸,但是讲道理,人家的售后真的亲妈一样贴心。

四月几号的时候在ebay买了一台电钢,Yamaha p115,结果dealer寄来的时候用的是一个不怎么好的快递公司,过了半个多月也没送到我家,只好叫干妈开车带我去cedar rapids取,好不容易到了那儿,发现琴在运输过程中箱子破了,我当时就拆箱检查,结果果然有地方被压变形了。遂拒收。

心里越想越不得劲,不给我送来家里就算了,我自己去取结果还给我弄坏了,想打死YRC这个公司,回家路上就用ebay给dealer发站内信说琴坏了,我拒收了,你们看看是给我refund还是给我寄一个新的来。

结果当天收到站内信回复说确认这个琴到他们warehouse就给我寄新的,或者给我退款也行。第二天,也就是昨天,Sam Ash有一个专人Robert给我发了邮件:

Dear YIYI,

Thank you for contacting SamAsh.com.

This is Robert Plotsky and I will be handling your case. I will contact you as soon as possible with a solution. 

We are sorry for any inconvenience and we will work diligently to resolve your issue in a timely manner.



Feel free to contact me with any questions you may have. 

Click here to Email me rplotsky@samash.com

Robert Plotsky

www.SamAsh.com

(800) 472-6274 Ext X 2359 

7726 Cheri Ct.
Tampa, Florida 33634

昨天我在准备面试,就没回邮件,过了一会接到了他们打来的电话,道半天歉说对不起啊,真的非常不好意思YRC把琴弄坏了,你是想要退款呢还是我们给你寄一个新的?我说你们给我寄一台新的过来吧,但是能不能换一个shippingcompany,他们一口答应了,说用FedEx给我寄过来。其实我都知道,琴的价格我买的并不贵,还是包邮,如果用FedEx寄这么大件这么远过来会很贵,人家也没说什么就答应了。

然后又收到了第二封Matt发的邮件

Dear YIYI,

Your customer service case with Samash.com has been resolved.

If you still have any questions regarding your case please contact your customer service representative:


We are sorry for any inconvenience you may have experienced and we hope you will shop again with us in the future.  

 


Matthew Stone

www.SamAsh.com

(800) 472-6274 Ext 2255 mstone@samash.com

7726 Cheri Ct
Tampa, Florida 33634
USA

Check out my Blog Page: http://spotlight.samash.com/expert/matthew-stone/


之后今天(第三天)又收到Matt发的邮件:

Hi Yiyi,

Good Afternoon.

I’m sorry for the trouble with the delivery of your piano.

It’s a little too early for the tracking number to be active, but your order has shipped.

The replacement is on its way, via Federal Express, with tracking number: 3767386 75993135.

www.FedEx.com or 800-Go-FedEx to track it, later tonight, once it has been scanned at the local FedEx sort facility.

Please let me know if you have any trouble, or if I can do anything to help.

Thank you

Matthew Stone


我刚收到就回复他:

Hello Matt,

Thank you very much for actively taking care of my case, and I really appreciate your help. Sam Ash is a great dealer and I would be happy to purchase from you again.

Best,

Yiyi

一分钟之后Matt又回过来:

That’s great to hear.

Now I’m really sorry you had trouble, I would have loved to impress you the first time.

I’m here to help, if there’s anything I can do.

Thanks, again!

Matthew Stone


真的,这次购买经历虽然曲折,但是多的我都不想说了,人家这个态度像亲妈一样。一点怨气都没有了。虽然是一家全美的music dealer,这处理事情的态度和速度真的非常棒,之前光说Amazon客服好,殊不知其他的卖家也很棒。


所以总的来说还是很开心的啦~~

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